Job Description
We are hiring for a Point of Sales Support Engineer
Location: London, UK (hybrid)
As a Point of Sales Support Engineer, you will be responsible for end-to-end incident and problem
management across POS systems within retail store environments. You will ensure timely resolution of issues in line with SLAs, prioritise business-critical incidents, and support continuous improvement through root cause analysis and system optimisation.
Key responsibilities:
Provide end-to-end support for POS systems, including incident management, resolution,
and service restoration within defined SLAs.
Monitor production environments to ensure system stability and performance.
Respond to and troubleshoot incidents, prioritising revenue-impacting issues.
Perform log analysis and root cause analysis to identify and resolve recurring issues.
Manage problem records and drive long-term fixes through structured problem
management processes.
Support database operations, including querying and troubleshooting using Oracle and SQL.
Utilise monitoring tools such as Splunk to identify and resolve system anomalies.
Collaborate with development and infrastructure teams to resolve complex technical issues.
Ensure clear and effective communication with stakeholders, translating technical findings
into business-friendly language.
Support change management processes related to POS applications and releases.
Your Profile
Essential Skills & Experience
Strong experience in application support within POS or retail environments.
Hands-on experience with Java (Core Java and J2EE).
Experience in production support, monitoring, and incident management.
Strong troubleshooting skills with experience in log analysis and root cause analysis.
Experience working with databases such as Oracle and SQL.
Familiarity with monitoring tools such as Splunk.
Good understanding of ITIL frameworks and service management processes.
Experience working with ticketing tools such as ServiceNow or similar platforms.
Strong communication skills, with the ability to explain technical issues to non-technical
stakeholders.
Strong analytical and problem-solving abilities.
Desirable Skills & Experience
Experience with Python scripting.
Knowledge of PL/SQL.
Basic understanding of AWS cloud services.
Familiarity with Docker and containerisation concepts.
Knowledge of Kubernetes in a production support environment.
Understanding of ITIL framework practices.
Experience with ServiceNow or similar ticketing systems.
Company Description:
Techaxis is a US-based firm that specializes in discovering, engaging, and placing top talent globally, for full-time or contract positions in leadership and mid to senior-level positions for companies in the technology, healthcare, energy, and education space. Techaxis Inc. is headquartered in Northern Virginia, USA. We are ranked #3294 in Inc 5000 and #105 in Inc 5000 DC Metro Series, SWaM, and WBE Certified technology talent search firm.
Equal Opportunities Employer:
Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, color, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our client shall be treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices shall be administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.