Job Description
Job Title: IT Support Engineer / MSP Support Engineer
Salary: Starting salary up to £35,000 (depending on experience), reviewed after 12 months
Location: Office site based in Derby, with the expectation to travel within the Midlands for client support as needed. Remote office working by agreement
Employment Type: Permanent, Full-Time
About Us: We are a growing Managed Service Provider (MSP) delivering IT support and cybersecurity services to small and medium-sized businesses across the UK. We pride ourselves on providing reliable, friendly, and security-focused IT solutions, acting as a trusted technology partner for our clients.
Role Overview: We are looking for an experienced IT Support Engineer to join our team on a permanent basis. The successful candidate will have several years’ experience in a similar MSP or IT support role and be confident supporting a wide range of Microsoft technologies, networks, and end users. You will be responsible for providing remote and on-site support, managing Microsoft 365 environments, troubleshooting Windows workstations and servers and assisting with networking and security-related issues.
Key Responsibilities:
Provide 1st, 2nd (and some 3rd) line IT support to business clients
Manage, support, and maintain Microsoft 365 environments (Users, Mailboxes, Azure, EntraID, Intune, SharePoint, etc.)
Handle helpdesk tickets, troubleshooting and resolving issues efficiently
Support Windows 10 / 11 operating systems
Administer and support Microsoft Windows Server environments
Manage and troubleshoot core infrastructure services such as: Active Directory, DNS, DHCP, Group Policies
Support and troubleshoot Local Area Networks (LAN), including switches, cabling, and Wi-Fi
Understand and support routers and firewalls (basic configuration, troubleshooting, connectivity issues)
Assist with onboarding/offboarding users and devices
Maintain accurate documentation and ticket notes
Escalate issues appropriately while taking ownership of resolutions
Work closely with colleagues to deliver a high level of customer service
Required Skills & Experience:
ESSENTIAL - A strong knowledge of Microsoft 365 administration, preferrably with certification
Several years of experience in a similar IT Support / MSP role
Solid understanding of Windows Server and Windows workstation environments
Good working knowledge of networking fundamentals (LAN, TCP/IP, DNS, DHCP)
Experience supporting routers, firewalls, and internet connectivity
Confident troubleshooting hardware and software issues
Experience working with helpdesk/ticketing systems
Strong communication skills and a customer-focused attitude
Ability to work independently and as part of a small team
Desirable:
MSP experience
Basic cyber security knowledge (MFA, endpoint protection, backups, firewalls)
Relevant certifications (Microsoft, CompTIA, Cisco, etc.)
What We Offer:
Permanent position within a growing MSP
Opportunity to work with a wide range of technologies and clients
Supportive team environment
Training and career development opportunities
If you require any assistance or reasonable adjustments to attend your interview, please let us know and we’ll be happy to support you
Closing date: Friday 12th June 2026