Engineering Manager (DevOps)

Engineering Manager DevOps

About iProov

iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.

This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.

The Role

Reports to: VP Technology, Core Platform

Location: WeWork Waterloo (Hybrid)

Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options + UK iProov Benefits

The Engineering Manager, DevOps owns the delivery, reliability, and culture of iProov’s DevOps engineering team. This is a senior, dual-mandate role: the individual is expected to be a credible technical authority on cloud infrastructure, CI/CD, and platform operations, and a genuine people manager who provides clear direction, holds the team accountable, and develops each engineer professionally.

This role requires someone who leads with candour. The DevOps team is technically capable and experienced, and this individual must earn authority through expertise and consistency — not title alone. They set clear expectations, give honest feedback, and create an environment where high performance is the standard and each engineer knows exactly where they stand. They do not avoid difficult conversations; they navigate them with directness and fairness.

How you can make an impact

Technical Leadership & Platform Ownership

• Own the architecture, reliability, and evolution of iProov’s cloud infrastructure, CI/CD pipelines, and deployment practices across GCP (primary), AWS, and Azure
• Set and enforce engineering standards for infrastructure-as-code, GitOps, DevSecOps, and observability across the team and the wider engineering organisation
• Lead the design and improvement of containerised deployment workflows using Docker, Kubernetes, and Helm
• Own the CI/CD toolchain: ArgoCD, GitHub Actions, GitLab pipelines, and Azure DevOps pipelines — ensuring pipelines are fast, reliable, and fit for purpose
• Drive secrets management, key management (GCP KMS, Azure Key Vault), and security integration into the delivery pipeline as a first-class concern
• Identify and address tooling gaps across monitoring, alerting, observability, and incident response; own the on-call process, runbooks, escalation paths, and post-incident reviews

People Management & Team Leadership

• Directly manage 4 / 5 DevOps engineers: run consistent 1:1s, set clear individual goals, and hold the team to a high and consistent standard
• Establish unambiguous ownership and accountability across the team — ensure every engineer knows what they own, what is expected of them, and how their performance is being assessed
• Give feedback directly, specifically, and promptly — both when things go well and when they do not; never let performance issues drift or escalate without intervention
• Actively develop each engineer’s skills and career; identify growth opportunities and stretch assignments that build capability without compromising delivery
• Manage team dynamics with fairness and firmness; address interpersonal friction early and constructively, fostering a collaborative environment where all voices are heard and diverse perspectives are constructively managed

Delivery & Cross-Functional Collaboration

• Act as the primary point of contact for DevOps matters in cross-functional planning, incident response, and infrastructure governance
• Collaborate closely with the Engineering Manager, Core Platform to ensure platform reliability, deployment pipelines, and infrastructure tooling meet backend SLAs and product commitments
• Partner with the VP to define the DevOps roadmap, manage infrastructure costs, and make build-vs-buy decisions on tooling
• Represent the DevOps function in engineering-wide technical discussions and contribute to iProov’s broader platform strategy
• Support the VP in headcount planning and hiring for future DevOps roles

What we would like to see from you

Leadership & People Management

• 5+ years of hands-on DevOps or platform engineering experience, with at least 2 years in a leadership or management role
• Proven ability to drive alignment and establish clear accountability within a team of highly experienced, senior engineers.
• Leads with candour and emotional intelligence: delivers clear, direct feedback while building psychological safety and following through consistently
• Sets high standards and holds people to them — with fairness, consistency, and genuine investment in each engineer’s success
• Comfortable making and communicating unpopular decisions when necessary; does not defer difficult conversations to the VP or avoid them altogether
• Strong emotional intelligence: able to read team dynamics, identify tension early, and intervene constructively before issues escalate
• Builds trust through credibility and consistency, not authority alone — the team will respect this individual because they know their craft and say what they mean

DevOps Engineering - iProov Tech Stack

• Deep expertise in Kubernetes and containerised deployments — including Helm chart authoring and management; this is the core of iProov’s compute model
• Strong, hands-on experience with GCP as a primary cloud platform: Cloud Run, PubSub, Cloud Functions, Cloud Scheduler, Cloud Jobs, Cloud Secret Storage, and KMS; working knowledge of equivalent AWS and Azure services
• Expert-level proficiency with infrastructure-as-code using Terraform and Ansible in production environments
• Solid command of CI/CD tooling: ArgoCD for GitOps-driven deployments, GitHub Actions and GitLab pipelines for build automation, and Azure DevOps pipelines — able to design, debug, and improve pipelines across all three
• Strong Linux command-line skills and Bash scripting proficiency; comfortable operating and troubleshooting production systems at the OS level
• Experience with secrets and key management in a cloud-native context: GCP KMS, Azure Key Vault, and cloud-native secret storage patterns
• Familiarity with multi-cloud storage: GCP Storage buckets, AWS S3, Azure Blob Storage — and the networking constructs (VPC, VNET) that underpin iProov’s infrastructure
• Experience with incident management tooling and on-call practices; familiarity with PagerDuty or equivalent for escalation and alerting
• Security-first mindset: experienced in DevSecOps practices, vulnerability scanning in pipelines, and integrating compliance requirements into the deployment workflow
• Familiarity with modern AI-assisted tooling and a clear perspective on how these tools can be adopted responsibly for infrastructure-as-code generation, scripting, and operational efficiency within the team

Benefits

• 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service)
• Growth Shares allocated after passing probation (6 months of service)
• Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme
• Nursery Sacrifice Scheme
• Work Overseas Perk - Work globally for up to 2 weeks
• Life Assurance
• SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family
• Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist
• Award winning L&D platform with personal allocated training budgets
• Enhanced paid family leave
• Pension - 5% employee, 3% employer
• Flexible hybrid working environment
• Free Barista Coffee/Tea, biscuits with fruit in the WeWork office
• Free access to WeWork discounts and free online well-being sessions
• Vitality Health - a range of options available on this below

The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example:

• Private Health cover including Dental, Optical, and Audiology
• 50% off monthly gym memberships
• Apple watches significantly discounted based member vitality status
• Half price trainers with Runners Need
• Weekly rewards – Free coffee with Café Nero
• Monthly rewards – Free Cinema ticket
• Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status
• Amazon prime free months based on activity
• Up to 25% cashback at Waitrose when buying healthy foods
• 75% off stays at Champneys Health Spas
• Allen Carr’s £299 no smoking programme for free
• Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace
• Discounts on Weight Watchers
• 50%-80% off Comprehensive Private Health screenings