Job Description
The Senior Technical Consultant / Senior ServiceNow Developer is responsible for designing, configuring, and delivering scalable, high-quality ServiceNow solutions across key modules including ITSM, ITOM, and Employee Centre. This is a hands-on role requiring strong expertise in end-to-end ServiceNow implementation, from requirements gathering through to deployment and optimisation.
The consultant works closely with business and technical stakeholders to capture requirements, define user stories, and translate them into robust platform solutions that enhance service management, operational visibility, and employee experience
.Key responsibilities include configuring core ServiceNow capabilities such as workflows, forms, catalog items, knowledge management, self-service portals, and automation, while ensuring solutions are aligned with platform best practices and governance standards
.The role also involves developing and supporting integrations using ServiceNow APIs, IntegrationHub, and MID Server, enabling seamless connectivity across enterprise systems
.In addition, the consultant supports ITOM capabilities, including CMDB, Discovery, Service Mapping, and Event Management, contributing to improved visibility and reliability of services
.The role demands a strong focus on quality, scalability, and maintainability, ensuring all solutions adhere to architectural standards, security requirements, and industry best practices, while driving continuous improvement and value delivery
.
Key Skills & Capabiliti
- esStrong hands-on experience in ServiceNow implementation and developme
- ntExpertise in ITSM, ITOM, and Employee Centre modul
- esProficiency in ServiceNow configuration (workflows, forms, catalog, automatio
- n)Experience with integrations (APIs, IntegrationHub, MID Serve
- r)Knowledge of CMDB, Discovery, Service Mapping, and Event Manageme
- ntStrong stakeholder engagement and requirements translation skil
- lsAdherence to platform best practices, governance, and security standar