Job Description
About The Role:
The Crowd are working with a highly desirable, mid-sized design studio that has a strong reputation in the industry for their acclaimed international projects. They are seeking an IT Support Assistant to join their team in London.
You will play a key role in delivering exceptional technical support to all employees across their two offices ensuring the prompt and efficient resolution of all IT-related matters. Your contributions will be instrumental in steering, developing and enhancing our client’s IT goals.
Our client is a multi-award winning practice that offers a great benefits package and is located in a vibrant and accessible part of town!
Key Responsibilities:
- Deliver 1st and 2nd Line technical support for desktops and maintenance
- Set up and maintain workstations and laptops
- Collaborate with Head of IT on system reviews and software management
- Manage and support cloud-based email (Office 365)
- Oversee internal phone system and coordinate with telecom suppliers
- Guide staff on software usage and resolve day-to-day technical challenges
- Monitor and maintain server and folder structures, data storage, and backups
Key Skills/Requirements:
- 3-4+ years of relevant experience required, ideally within the built environment
- Strong communication skills
- Ability to work well under pressure, efficiently and organised
- Skilled in diagnosing and fixing technical problems efficiently, both independently and collaboratively
- Knowledge of CAD softwares, Adobe, Rhino, Autodesk Apps and Enscape
To apply for this position please click on the apply button to attach your CV (and portfolio for design positions).
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The Crowd is an equal opportunities employer and agency.