2nd Line IT Support Engineer (IT Managed Services)

2nd Line IT Support Engineer (IT Managed Services)

Looking to join a growing MSP that genuinely invests in your development and gives you exposure to a wide range of technologies?

We’re hiring a 2nd Line IT Support Engineer to join an award-winning Managed Service Provider supporting schools and businesses across Greater Manchester.

This is an excellent opportunity for an ambitious IT professional who enjoys troubleshooting, customer interaction, and working within a fast-paced technical environment.

💻 The Role:

• Providing 1st & 2nd line technical support across hardware, software, servers, and networks

• Managing helpdesk tickets through to resolution or escalation

• Supporting Microsoft 365, Windows environments, backups, and documentation

• Troubleshooting desktop, user, and infrastructure issues remotely and onsite

• Delivering excellent customer service and technical guidance to clients

• Working closely with vendors and third parties when required

✅ What we’re looking for:

• Experience within a 1st / 2nd Line IT Support or Helpdesk role

• Strong troubleshooting skills across Windows OS & networking

• Experience supporting Microsoft 365 environments

• Excellent communication and customer-facing skills

• MSP experience would be highly advantageous

• Full UK driving licence

🎯 What’s in it for you?

• £28,000 - £32,000 salary

• Hybrid working – 3 days in the office

• Funded Microsoft & CompTIA certifications

• Clear progression opportunities

• Gym membership & cycle-to-work scheme

• 23 days holiday + birthday off

• Quarterly team events

• Supportive, collaborative team environment

📍 Location: Oldham

🕒 Full-time | Permanent | Monday-Friday

If you’re looking for a company where you can continue developing technically whilst being genuinely valued as part of the team — I’d love to hear from you.

📩 Apply directly or message me for more information.